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8/13/2008 - Theresa writes:
I AM ALSO SOMEONE WHO PURCHASED THIS PRODUCT. I RETURNED IT IN MARCH 2008 AND CALL THEM EVERY MONTH SINCE AND I STILL DID NOT GET MY MONEY BACK. THEY KEEP TELLING ME THAT THEY ARE BEHIND ON THE REFUNDS AND THAT THEY WILL PUT ME REFUND THROUGH AGAIN. IF ANYONE KNOWS WHAT ELSE I COULD DO PLEASE EMAIL ME WITH THE ADVICE [] THEY TOOK ME FOR $236.85 PLUS THE MONEY I HAD TO PAY TO SEND IT BACK!!!
7/11/2008 - Susan writes:
My Husband ordered this for me for X-mas. They both buned out the same day used. He returned it and we have made 15 calls to get our money back. Its the same story 2 to 4 weeks. I called them on 7-1-08 and asked them for their address at customer service because I was going to file a small claims case against them to get our money back. They would not give me any information. They said it was their company policy not to give out their address. It is truly a scam.
5/15/2008 - martha writes:
I too was ripped off by space vac they should give evryone there money back I have been trying for 8 weeks and they keep saying its going to b e refunded in my acccount but not as of yet. the attorney gen whould do something about it . texas attorney gen needs to make sure everyone gets there money...
5/15/2008 - Bradford writes:
All I have to say is when a product is too good to be true, it's a scam. This company has been scamming people since December of 2005. My opinion is this--Writing to the better business bureau or you attorney general won't do any good cause this company is still in business and will still keep scamming people. Nothing, I repeat NOTHING will ever be done to stop this. Let this be a lesson to all.
5/6/2008 - Stephanie writes:
I placed an order by phone. They called me the next day and said that it did not go through. Bottom line I am out almost $500. I returned the product March 21st but they keep blowing me off. Go to www.texasattorneygeneral.gov and file a complaint.
4/25/2008 - Debbie Mathis writes:
Wow, I wish I had known about this website prior to getting ripped off by this horrible company. I'm shocked at how many people have ordered the "buy one get one free" and actually rec'd 4. My credit card was charged $433.70 which was not authorized; I just don't know how they can get a way with stealing money from so many people. I called the customer service number and actually talked to someone who was totally worthless, he just kept insisting that I was wrong. I would love to do something to stop these people - $433.70 is a lot of money for vaccums that don't work, they are terrible.
4/12/2008 - Kathleen writes:
Same as the others I read. Buy one get one free got me 4 vacs 119.85 each plus power steamer extra S&H 20.00 3 year warranty per unit 80.00, 94.00 S&H total billed to credit card 433.70 for a vacumm that will not pick up from the bare floor let alone the carpet. Working on getting money back for returned vacumms. Will NEVER DO THIS AGAIN Kathy
4/10/2008 - carol writes:
I'm Carol and I wrote On 1/04/2008 about these scam artists and what I did. First: I called MY AMERICAN EXPRESS and they immediately credited my card ,then I returned this crap,($24.00), then reported them to my state attorney general.I don't know what the attorney general is doing, but I know i will never order anything without using my AMERICAN EXPRESS. P.S. I don't work for them, just a grateful card holder.
4/9/2008 - Sue writes:
I'm in the middle of trying to cancel this product because, I too, was charged twice (96.95 x 2) and they said it would only be 39.99 plus 19.99S/H. They charged me 193.90. Now the bank said that I may have to close my account because they can have reoccurring charges!!
4/4/2008 - Robin writes:
No story to be told but for people's info their site is not even a secure site, before putting your creditcard number on any website you should at least verify the adress and if it does not start with HTTPS:// instead of HTTP:// DON NOT ENTER YOUR INFO, any serious company would have a secure site for such an order. Was enough for me not to order and glad I didnt
3/31/2008 - Jo writes:
Ok so I'm so glad I found this website, my mom just ordered this on Friday and it did the same thing to her as everyone else. It was just an automated system... took her card number... and charged her for it. It gave her no Confirmation number and never let her talk to anyone about it. So she told me about it today and said she wasn't really even for sure she wanted the vacuums she just wanted to ask a couple questions about them, but too late they already charged her for them. However I was able to find a website for them, they are now called Stainz R Out TV Vac it's at www.tv-vac.com I found a Customer Service number from there (1-866-626-7956). Luckily I was able to cancel her order before they shipped them. She should get her card refunded in a couple days....hopefully! But I'm glad I found this website to find out how much of a peice of junk they really are! Thanks to everyone for all your input!
3/24/2008 - reuel writes:
I have ordered only one smart space power vac with one unit free in mind as advertised in TV commercial.
To my horror,they have charged me for $458.36 in which they have already gotten my money thru my credit card.I was suppose to pay only $80.00 plus S&H with a free steamer w/ accesories.
When i called their customer service after several days of trying to get hold of somebody someone told me that they sent me 4 units.I did not signed anything when it was delivered.Only 2 units was placed in my door.They should give back my money,it's a hard earned money.This merchant is a big time swindler.
3/15/2008 - Barbara writes:
I too fell for that scam and was charged for 4 vacs. My credit card company is taking care of the dispute. But check this out. Now this scammer is going under a new name. Instead of Smart Space Power Vac, it's now called the "Stainz R Out TV Vac". Check out the website. Boy, I have to say that this company does not know when to quit.
2/25/2008 - Rudy writes:
I ordered the power vac and just like many others here, I tried to cancel the order and yet I cant get hold of anybody at customer service. I finally got the vacuums but to my dismay, I got charged $200.00 for two vaccums. I am still trying to get hold of customer service to no avail. This is an absolute scam and if you would like to file a complaint you can call the Better Business Bureau or search for the Consumer Protection Agency and file a complaint to them.
2/23/2008 - Randall writes:
I watched the infomercial & used the internet web site to order. Immediately the offers started showing up with a blatantly misleading offer style. If I hadn't seen the the scam listing along with my search for this web-site I would have been sucked in as the others seem to have. The 1 for 1 is a lie. The shipping cost is tripled and X 3 for payments. $150.00 just for shipping and you still have to buy 4 to get the one for free?? What about the TV station or network tht allows this to go across the airwaves? There must be some accountability. The final cost to me was to be $489.00. Thats for an original order for 1 vacumn and a free steamer. As for me, I lucked out and stopped the ordering process. BEWARE!!!
2/23/2008 - Randall writes:
I watched the infomercial & used the internet web site to order. Immediately the offers started showing up with a blatantly misleading offer style. If I hadn't seen the the scam listing along with my search for this web-site I would have been sucked in as the others seem to have. The 1 for 1 is a lie. The shipping cost is tripled and X 3 for payments. $150.00 just for shipping and you still have to buy 4 to get the one for free?? What about the TV station or network tht allows this to go across the airwaves? There must e some accountability. The final cost to me was to be $489.00. Thats for an original order for 1 vacumn and a free steamer. As for me, I lucked out and stopped the ordering process. BEWARE!!!
2/22/2008 - lisa writes:
I bought the wind storm and they shipped 4 I sent teo back paid for the shipping never got my money back also paid for a warranty.it is on tv infro com this morning called the tv-vac it is the same one it doesnt work you will not get your money back I have been trying for over three years.They need to be stopped !!!!!!!!!They change the name I have reported them.They are still out there.I hope they dont get your money to
2/17/2008 - babara and sandra writes:
We called on Jan. 7 to order the Smnart Space Power vac and to our surprise 38 hours of being on hold trying to talk to a real person and a charge of $433.70 on our credit card we have yet received any satisfaction. We had to close our credit card. What a fraudulent company. What I don't understand we tried to stop the charge while it was pending but Bank of America said it had to go thru....??? That i don't understand as well.. I f any one can help me resolve this matter please contact us asap. thank you. I hate crooks and hope they all go to jail!!!!!!
2/9/2008 - Karen writes:
I ordered the storm vac and returned it. I have been through nothing but grief since. I placed my order over the phone. There was an error in the ordering process. I tried to contact them for day's to fix it. I believe now it was on purpose. Finally, I contacted customer service, a gal answered. I tried to explain I didn't buy but one, she said I bought two and it wasn't her department to straighten it out. She was very rude then hung up on me. I called back and they put me on hold. I was on hold close to an hour. I then tried calling several days later just to be put on hold again. This went on for months. I sent them letter's by confirmation and nothing. We had to cancel our credit card to put an end to the charges. I was watching T.V. yesterday and they had their info commerical on. I called the phone number and ended up talking to a resident in California. These people need stopped and they are not on the up and up. Why are they still running an ad on T.V.? I hope that people read these reviews before buying their product. The better business bureau needs to be contacted,hopefully we will be contacted with a class action law suit against them. They managed to get me for $200.00 plus. This is buyer's beware. They don't have a consious. Don't give your debit card to these theives. There is so much fraud in this country and I would close out my debit card if used. It is easier to close out a visa credit card than years of fraud in your checking account. I have yet to hear anything from my ordeal, this fight started in November 2005. I am still trying to obtain what belongs to me, I will get my money back.
2/9/2008 - Cathy writes:
I have read the reviews and to my surprise I wasn't the only one ripped off. I saw the info commerical and placed my order over a year ago. I tried to get a live person to speak to me. I ended up with two vac's that I didn't order, also a buy one and get one free. I called their customer service department several times but no luck. They would answer only to put me on hold. I decided to write them a letter, send it confirmation, that didn't work. I sent another letter and nothing. The product arrived and and my credit card kept being billed. I called their customer service again. Some gal answered just to say she didn't handle that problem. Then I called again, they kept me on hold for almost an hour. This went on for weeks and then months. Finally, I got lucky one day and the supervisor called me back. She said a check would be in the mail. I never received it. This customer service department were very rude and nasty. Everytime I called they kept me on hold until I had to finally hang up. They answer the phone just to be nasty, then see your calling back and answer and put the phone on the counter. My credit card company was notified and we had to obtain a new credit card. If anyone is reading this before thinking of buying the storm vac, don't buy it. For your sake save yourself the grief because these people are not honest. They can't be trusted and you are guarenteed to be ripped off. I was watching T.V. yesterday and saw the info commerical again. I called them just to have the same thing happen again! This was a repeat from a year ago. I am happy for the gal who went to the attorney General's office. The better business bureau needs to be contacted as well. I am hoping to get a letter that a class action law suit has been filed against them. The need to held accountable for what they have done. How on earth are these people still getting by with ripping people off? I wouldn't give these people your debit card, a visa is easier to cancel, not to mention all the fraud they would inflict upon you. Don't hesitate to contact the better business bureau regarding this situation.
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